As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
If in the United States (excluding HI and AK) we offer free shipping.
If you choose Free Shipping transit times can be from 3-5 days to 1-3 weeks depending on the size/weight of the product and if it can be shipped parcel or freight.
During the holidays, please allow 7-10 days for free ground shipping, and 2-3 weeks for free freight shipping.
All orders shipped ground are delivered through UPS, USPS, or FEDEX. These items will be delivered to your door or driveway depending on size and weight, and are shipped and delivered in a standard process similar to most online products you are experienced with buying. Tracking generally becomes available within 3 business days of ordering
Freight/LTL Curbside Delivery
With this shipping method items will be delivered to the end of your driveway or curb at the end of your property. This does not include getting the item inside your house or garage. The items will not be assembled, and no packaging will be removed or disposed of.
All curbside deliveries require a scheduled delivery appointment and a signature at the time of drop-off. Once the shipment arrives at your local freight terminal, the freight company will call to set a delivery appointment.
In most instances, you will have to unload the item from the truck yourself, prepare for your delivery accordingly. Lift gate charges are extra unless otherwise specified on the product page.
Storage & Fees
By placing an order, we assume that you are immediately ready to accept the delivery of your order. If you need your order to arrive on or after a specific date, please let us know ASAP.
Should your order ship and you are unable to receive the product, the freight company reserves the right to return your merchandise to the manufacturer and/or charge additional storage fees. Most freight companies will not allow your item to be stored at their facility more than 3-5 business days.
If your order is returned to the manufacturer by the freight company, you will be responsible for initial and return shipping fees and will be subject to a restocking fee for the product.
If the shipping company chooses to hold the item and charge the customer storage/retaining/additional shipping fees, you agree to pay such fees.
If you need to change the delivery address after your shipment in route, there will be a $45 fee for the address change. Your order cannot be delivered until this fee is paid, and the above mentioned storage fees and return shipping fees will apply if the item is unable to be delivered.